
Tyler Converse,
Superintendent
DEPARTMENT INFO
• Homepage/FAQ
• Quality Reports
• Laboratory
• Engineering
• Hydrant Permits
• Water Dept Time Line
• Awards and Certifications
• Improvement Photos
CONTACT US
Utility Billing/Payments
Pay Your Bill in Person
Walk-in or Drive-thru
626 - 30th Street NW
Canton, OH 44709 Map
Water Facility
2664 Harrisburg Road NE
Canton, OH 44705 Map
Phone
Billing Questions
(330) 649-8100
Water Leaks/Problems
(330) 489-3315
Water Department - Welcome
The goal of the Canton Water Department is to provide clean, safe and affordable water, and quality customer service to the citizens of Canton and to the surrounding areas. We provide these services to the City of Canton and parts of Canton, Jackson, Lake, Perry, Plain and Osnaburg Townships, and the Village of Myers Lake, and part of the Village of Hartville, through over 658 miles of water mains. We also provide the water for the Villages of East Canton and Beach City. AUTOMATIC PAYMENT PLAN
The Canton Water Department is pleased to announce for your convenience, an Automatic Payment Plan. Your Utility Bill can now be automatically paid from your savings or checking account. To set up this time saving feature, please download or print the Canton Utility Billing Automatic Payment Plan form by clicking on the link below, then follow the instructions. Click here for the Canton Utility Billing Automatic Payment Plan form
Water Department News Community to enjoy benefits of city water for decades to come
As we leave another winter behind, i would like to first and foremost thank the dedicated, hard working men and women of the Canton Water Department who kept the water flowing through some of the worst weather conditions that Ohio could muster. Although few realize what they do and the sacrifices they make, we are all indebted to their service. More Headlines In Water
Frequently Asked Questions
By Tyler Converse
Posted: Jun 14, 2011
Founded in 1869, the Canton Water Department has been Stark County’s leading drinking water supplier for 142 years. That being said, the casual observer may believe we have nothing more to learn or
Online payment option coming soon for utility customers
Water Department study will cut costs
Facility upgrades continue to improve water service
What is the source of our drinking water?
The Canton Water Department obtains 100% of its water from underground wells. Our wells extend hundreds of feet deep into sand and gravel aquifers that were created long ago by glacial activity. These natural aquifers provide Canton with an average of 24 million gallons of water per day. We have three separate well fields that supply water to our three water treatment plants.
Backup measures
Should the need ever arise, we have several protective backup systems built into our utility that enable us to ensure a dependable flow of drinking water to our consumers. As previously mentioned, Canton has three separate water treatment plants and well fields. If one plant is taken off-line, the other two plants can make up the difference in water production.
The City also has 27 million gallons of drinking water stored in enclosed reservoirs. This quantity represents about one day's supply of water and is kept in reserve as a precautionary measure. Another backup system is the new 2100 horsepower Caterpillar Diesel generator. This powerful generator can provide enough electrical power to operate our Sugarcreek Plant in the event of a widespread power outage.
We also have two interconnections with the North Canton Water System which are normally kept in a closed position. In an emergency, however, these valves could be opened and potable water supplied to our system or vice versa depending on the need. All of the redundant and overlapping "backup" systems described above ensure that the Canton Water Department can provide a dependable supply of drinking water to all of our consumers.
What are sources of contamination to drinking water?
Contaminants that may be present in source water include:
(A) Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife;
(B) Inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban storm water runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming;
(C) Pesticides and herbicides, which may come from a variety of sources such as agriculture, urban storm water runoff, and residential uses;
(D) Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems;
(E) Radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities.
Who needs to take special precautions?
Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly persons, and infants can be particularly at risk from infection. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791).
Water quality monitoring
The EPA requires regular sampling of the City's water supply to ensure drinking water safety. Each year the Water Department conducts over 20,000 tests for more than 100 different substances. The good news is none of the contaminants that we detected exceed EPA established Maximum Contaminant Levels or resulted in a violation of drinking water standards.
Only a very small percentage of the contaminants tested for exist in our water at detectable levels. The following tables identify the contaminants that were detected. Note: The Ohio EPA requires us to monitor for some contaminants less than once per year because the concentrations of these contaminants do not change frequently. Some of the data, though accurate, are more than one year old.

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