Water Department - Welcome 
By: Tyler Converse
Posted: 6-11-15

The weather pattern of 2014 mimicked that of the previous year, with below- average temperatures and above-average rainfall.  Typically, neither bode well for water sales.  Even so, metered consumption increased 5% over 2013 values, which was good news.  Outside-the-city commercial and industrial accounts showed the most growth in 2014, having finished up 16% and 23% in consumption, respectively.  CWD continued with the philosophy of aggressively reinvesting in the water system while improving operational efficiency.  Although fortunate to finish the year up $900,000, the expectation is that CWD will begin to utilize its cash reserve over the next several years to complete a number of key infrastructure improvement projects which heavily target the distribution system. 

The Canton Water Commission, in conjunction with Bennett & Williams Environmental Consultants, continued to work on the development and implementation of a comprehensive Source Water Protection and Management Plan.  B & W is also updating Canton’s 1-year and 5-year time of travel models at each of the 3 well fields, to more accurately reflect true underground flow conditions.  We expect this work to be substantially completed in 2015.  However, implementation and maintenance of this program will be ongoing.  Members of this historic work group include Council President, Allen Schulman; Health Commissioner, Jim Adams; Law Director, Joe Martuccio; City Engineer, Dan Moeglin; Water Reclamation Facility Superintendent, Tracy Mills; Private Sector Representative, Dan McMasters; and Water Department Superintendent, Tyler Converse.  Consultants from Bennett & Williams include noted environmental experts Linda Aller and Dr. Julie Weatherington-Rice. 

Having begun in earnest during the summer of 2014, the Water Meter and Meter Transmitting Unit Replacement Program has hit full stride.  By the end of 2014, 31% of the project’s residential and commercial meters 1.5 inches or smaller had been replaced.  Canton’s contractor for this job, Professional Meter Installation (P.M.I.), has partnered with the certified plumbers from Local Trade Union 94 to do an exemplary job thus far.  The project is also expected to be substantially completed by the end of 2015. 

The 1.5 million gallon Brentwood water storage tower received a fresh coat of paint this year.  Painters hung precariously from cables affixed to the top of the 170-foot structure to prepare and apply the exterior coating to the tower’s surface.  The final product appears to have turned out very well and should protect the metal for another 15 years! 

CWD is continuing with the Valve Maintenance Program, which began in 2013.  In 2014, 1,700 additional valves 12” and smaller were located by G.P.S. and operated to ensure functionality.  Of those 1,700, approximately 20% were found to need some level of remedial work after operation.  There are nearly 7,000 valves remaining in the distribution system which need to be located and exercised.  The intent is to work 2,300 valves per year for each of the next 3 years in an effort to complete this program by 2018. 

It’s exciting to have hired the first ever Geographical Information System (GIS) coordinator in the CWD Engineering sub-department.  Interactive GIS mapping will be the centerpiece of our distribution system decision-making processes and a wealth of readily available information for the supervisors and crews in the field.  We’re entering a new, efficient, information-driven era at the Canton Water Department!

To ensure the accuracy of the plant effluent meters, M.E. Simpson was contracted to test and, if necessary, calibrate the effluent meters at all 3 water treatment plants.  It was determined that only minor adjustments were needed.  This is an important element in the ability to track non-revenue water loss. 

On a personal and professional note, I have been an active member of the Ohio Section, American Water Works Association (AWWA) for nearly 20 years.  AWWA is the oldest and largest educational and scientific organization for drinking water professionals in the United States.  Beginning this year, I am privileged to Chair the Ohio AWWA, Water Utility Council.  The Water Utility Council (WUC) is composed of an extremely knowledgeable, experienced and dedicated group of Ohio’s drinking water professionals.  The WUC is responsible for representing all of Ohio drinking water utilities on important legislative and regulatory issues that arise from the Environmental Protection Agency, and state and federal legislatures. 

In closing, the overall greatest challenge we face at present is what I consider to be “the folding of time”.  The meaning is this: How do we take work that normally took us 20 years to complete, or was never done in the past, and complete it within the next 5-7 years?  With the right staff, support, information and focus, I’m confident it can be done!  It is truly a very exciting and historic time in the life of the Canton Water Department!

The Canton Water Department would like to thank the Mayor, Deputy Mayor, Director of Public Service, Director of Public Safety, Law Director, Auditor, Treasurer and members of City Council for their valuable support throughout the year.  I would also like to thank the outstanding employees of the Canton Water Department for their dedicated service to this department and the community in which we live. 

Utilities Billing & Collection Division

Electronic Payments
New! Now you can pay your utility bills on-line. Click on the following link to get started with this easy to use, convenient, on-line payment system.

View, Print or Pay Utility Bill

Do you think you qualify for a discount on your home sewer or sanitation service?
Go to Canton Utilities where you can get the Homstead (PDF·pdf) form to see if you qualify for a discount on your bill.

Automatic Payment Plan
The Canton Water Department is pleased to announce for your convenience, an Automatic Payment Plan. Your Utility Bill can now be automatically paid from your savings or checking account. To set up this time saving feature, please download or print the Canton Utility Billing Automatic Payment Plan form by clicking on the link below, then follow the instructions.

Print Automatic Payment Form

Water Department News

Superintendent Tyler Converse Discusses Water Rate Increases with WHBC
Posted: Jan 28, 2016

Please click here to listen to the City of Canton Water Department Superintendent Tyler Converse's interview with News-Talk 1480 WHBC. He discusses the proposed water rate increase for 2016.

Read More »

More Headlines In Water
 • Water Department study will cut costs
 • Facility upgrades continue to improve water service

Frequently Asked Questions

What is the source of our drinking water?

The Canton Water Department obtains 100% of its water from underground wells. Our wells extend hundreds of feet deep into sand and gravel aquifers that were created long ago by glacial activity. These natural aquifers provide Canton with an average of 24 million gallons of water per day. We have three separate well fields that supply water to our three water treatment plants.

Backup measures

Should the need ever arise, we have several protective backup systems built into our utility that enable us to ensure a dependable flow of drinking water to our consumers. As previously mentioned, Canton has three separate water treatment plants and well fields. If one plant is taken off-line, the other two plants can make up the difference in water production.

The City also has 27 million gallons of drinking water stored in enclosed reservoirs. This quantity represents about one day's supply of water and is kept in reserve as a precautionary measure. Another backup system is the new 2100 horsepower Caterpillar Diesel generator. This powerful generator can provide enough electrical power to operate our Sugarcreek Plant in the event of a widespread power outage.

We also have two interconnections with the North Canton Water System which are normally kept in a closed position. In an emergency, however, these valves could be opened and potable water supplied to our system or vice versa depending on the need. All of the redundant and overlapping "backup" systems described above ensure that the Canton Water Department can provide a dependable supply of drinking water to all of our consumers.

What are sources of contamination to drinking water?

Contaminants that may be present in source water include:

(A) Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife;

(B) Inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban storm water runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming;

(C) Pesticides and herbicides, which may come from a variety of sources such as agriculture, urban storm water runoff, and residential uses;

(D) Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems;

(E) Radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities.

Who needs to take special precautions?

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly persons, and infants can be particularly at risk from infection. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791).

Water quality monitoring

The EPA requires regular sampling of the City's water supply to ensure drinking water safety. Each year the Water Department conducts over 20,000 tests for more than 100 different substances. The good news is none of the contaminants that we detected exceed EPA established Maximum Contaminant Levels or resulted in a violation of drinking water standards.

Only a very small percentage of the contaminants tested for exist in our water at detectable levels. The following tables identify the contaminants that were detected. Note: The Ohio EPA requires us to monitor for some contaminants less than once per year because the concentrations of these contaminants do not change frequently. Some of the data, though accurate, are more than one year old.