Water Department - Welcome 

Regional weather trends can have a substantial impact on the sale of water.  This past year was no exception.  Unseasonably warm temperatures and a lack of rainfall throughout the year helped increase water sales by approximately 3% compared to the previous year.   This was a big boost for the Canton Water Department (CWD) as we were once again fortunate to have revenue outpace expenses for the year.


The number of inside the city residential accounts showed their lowest level of decline in many years, losing only 1% in 2012.  That’s actually good news, as it is an indicator that the tide of residential customers leaving the city may finally be subsiding.  As in recent years, small increases in commercial and industrial water sales have helped hold the bottom line. 


System Growth:  Phase 2 of the Hartville water main extension was completed as scheduled.  Phase 2 picked up where phase 1 ended, near the intersection of Market Ave. and SR 619.  The water line was then extended east on SR 619 through the heart of Hartville’s commercial district, to SR 43.  This places Canton water in close proximity to virtually all of the businesses along this corridor, as well as Hartville’s industrial park, residential neighborhoods, and schools. 


The City has also been in talks with representatives of Canton Township, with the hope of extending new water mains throughout the township area.  The difficulty there, as with all large scale capital projects, is finding the means to pay for the expensive cost of construction.  We want to take advantage of growth opportunities, but it is essential that we remain fiscally responsible in our decision making. 


 The desire to expand our customer base during a time in which everyone’s money is in short supply, accompanied by the need to make sound investment decisions, have forced us to develop some very novel business concepts.  We are now considering an interactive decision making model that will give us the flexibility to adapt to varying sets of circumstances we face at the negotiating table.  These variables are:  Construction costs; water cost; water usage; time in years; discount rate; new customer participation; and investment payback period in years.  It is a very exciting, interactive model that we anticipate being the go-to decision making tool of the future. 


Fall Meeting:  The Canton Water Department was honored to host the fall NE District, Ohio-American Water Works Association meeting.   The day began with a sellout crowd of 145 drinking water professionals from across NE Ohio touring our newly renovated NE Water Treatment Plant.  From there we headed to Gervasi Vineyards for the business luncheon and technical presentations.  The plant was immaculate, our tour guides were given the highest praises, and the food and facilities at Gervasi were top notch.  The feedback I received from the event chairperson and others was that our meeting was the best district meeting EVER held in NE Ohio.  Our reputation as a leader in the drinking water community soared.  It was a fine day for both the City and the Canton Water Department!


Looking out across the coming decade, CWD will continue to focus on improvements to the water distribution system.  This will include systematic replacement of aged/failing water lines; maintenance of valves; GPS location of all distribution system assets for incorporation into GIS mapping; extension of water lines into areas that offer potential growth; maintenance of storage water reservoirs; and developing means to improve water quality in specific target areas.  CWD also plans to enter into contract with an environmental consultant to conduct a comprehensive, full-scale, source water protection project for Canton’s three wellfields. 


The Canton Water Department would like to thank the Mayor, Director of Public Service, Director of Public Safety, Law Director, Auditor, Treasurer and members of City Council for their valuable support throughout the year.  I would also like to thank the employees of the Canton Water Department for their dedicated service to this department and the community in which we live. 


Utilities Billing & Collection Division


Electronic Payments
New! Now you can pay your utility bills on-line. Click on the following link to get started with this easy to use, convenient, on-line payment system.

View, Print or Pay Utility Bill

Do you think you qualify for a discount on your home sewer or sanitation service?
Go to Canton Utilities where you can get the Homstead (PDF pdf) form to see if you qualify for a discount on your bill.

Automatic Payment Plan
The Canton Water Department is pleased to announce for your convenience, an Automatic Payment Plan. Your Utility Bill can now be automatically paid from your savings or checking account. To set up this time saving feature, please download or print the Canton Utility Billing Automatic Payment Plan form by clicking on the link below, then follow the instructions.

Print Automatic Payment Form

  Water Department News

Community to enjoy benefits of city water for decades to come
By Tyler Converse
Posted: Jun 14, 2011

As we leave another winter behind, i would like to first and foremost thank the dedicated, hard working men and women of the Canton Water Department who kept the water flowing through some of the worst weather conditions that Ohio could muster.  Although few realize what they do and the sacrifices they make, we are all indebted to their service.

Founded in 1869, the Canton Water Department has been Stark County’s leading drinking water supplier for 142 years. That being said, the casual observer may believe we have nothing more to learn or …

Read More »

More Headlines In Water
 • Water Department study will cut costs
 • Facility upgrades continue to improve water service



Frequently Asked Questions

What is the source of our drinking water?

The Canton Water Department obtains 100% of its water from underground wells. Our wells extend hundreds of feet deep into sand and gravel aquifers that were created long ago by glacial activity. These natural aquifers provide Canton with an average of 24 million gallons of water per day. We have three separate well fields that supply water to our three water treatment plants.

Backup measures

Should the need ever arise, we have several protective backup systems built into our utility that enable us to ensure a dependable flow of drinking water to our consumers. As previously mentioned, Canton has three separate water treatment plants and well fields. If one plant is taken off-line, the other two plants can make up the difference in water production.

The City also has 27 million gallons of drinking water stored in enclosed reservoirs. This quantity represents about one day's supply of water and is kept in reserve as a precautionary measure. Another backup system is the new 2100 horsepower Caterpillar Diesel generator. This powerful generator can provide enough electrical power to operate our Sugarcreek Plant in the event of a widespread power outage.

We also have two interconnections with the North Canton Water System which are normally kept in a closed position. In an emergency, however, these valves could be opened and potable water supplied to our system or vice versa depending on the need. All of the redundant and overlapping "backup" systems described above ensure that the Canton Water Department can provide a dependable supply of drinking water to all of our consumers.

What are sources of contamination to drinking water?

Contaminants that may be present in source water include:

(A) Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife;

(B) Inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban storm water runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming;

(C) Pesticides and herbicides, which may come from a variety of sources such as agriculture, urban storm water runoff, and residential uses;

(D) Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems;

(E) Radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities.

Who needs to take special precautions?

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly persons, and infants can be particularly at risk from infection. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791).

Water quality monitoring

The EPA requires regular sampling of the City's water supply to ensure drinking water safety. Each year the Water Department conducts over 20,000 tests for more than 100 different substances. The good news is none of the contaminants that we detected exceed EPA established Maximum Contaminant Levels or resulted in a violation of drinking water standards.

Only a very small percentage of the contaminants tested for exist in our water at detectable levels. The following tables identify the contaminants that were detected. Note: The Ohio EPA requires us to monitor for some contaminants less than once per year because the concentrations of these contaminants do not change frequently. Some of the data, though accurate, are more than one year old.