News Flash


Posted on: August 25, 2022

Canton City Utilities - Payments



Canton City Utilities
306 2ND ST SE
Canton OH 44702
Phone: 330-649-8100

AUGUST 25, 2022

 City of Canton Rolls out Secure, Convenient, User-Friendly Online Payment System

The City of Canton is excited to announce a new online payment system for utility bills.  The new system is more convenient and user-friendly.  The new interface provides significant benefits to customers, enabling them to pay their bills faster, easier and with greater security.

The new system includes a “PAY NOW” feature that allows for quick payment without having to register an account.  Registered account users will have access to enhancements including the ability to view and pay multiple accounts at once; view payment history and consumption information; and view past billing statements.  The system also has the ability to securely save your payment information; allow you to sign up for paperless billing; and the opportunity to schedule automatic payments from your checking account or credit card.

 Additionally, the City of Canton has implemented a new, automated phone payment system with features such as quick account balance review and payment with a credit card, debit card or eCheck.  All are in an easy-to-use call flow format.

Payments will incur a convenience fee of $2.25 per credit, debit and digital wallet payment as established by our third-party vendor, Paymentus, to cover the costs of their service.  Electronic check payments will not incur a service fee. Paymentus accepts Visa, Mastercard, Discover, electronic check, Venmo, PayPal, Amazon Pay, Google Pay and Apple Pay.  

We are excited about these changes, which reflect our continuing commitment to provide a superior customer service experience”, said Canton Water Superintendent, Tyler Converse.  “We recognize that customers want flexibility, accessibility, convenience and a user-friendly experience without sacrificing security.  We believe those are all delivered with the new system.”

Paymentus is the premier provider of innovative, reliable and secure electronic bill presentment and payment services for more than 1700 clients, leading the utility, insurance, consumer finance, health and government industries.

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