What if I move?

There is no penalty from AEP Energy for terminating your agreement if you move.  If you move within the City and want to remain in the program, you’ll need to call AEP Energy at 877-726-0214 to re-enroll.

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1. What do I do if I received both an opt-in letter and an opt-out letter?
2. What does “opt out” mean?
3. What happens if I do not send in the opt-out form?
4. Will I get two bills?
5. Will I still receive a delivery charge from my local utility - Ohio Power?
6. Can I stay on budget billing or have my payment automatically deducted from my checking account as I do now?
7. Can I exit this program without penalty?
8. What if I move?
9. How will I sign up for the program?
10. Can I opt out over the phone?