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Fire Department

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1. Does Canton Fire provide smoke detectors, CO detectors or Fire Extinguishers to residents?

The Canton Fire Department does not currently provide smoke detectors. Please refer to the Red Cross (330-453-0146) or your local hardware store to obtain a smoke detector. Also, the Fire Department does not provide CO detectors or Extinguishers. Again, please refer to your local hardware store for these items.

2. Where do I place smoke detectors in my home?

Please follow this link for smoke detector placement information:

https://www.nfpa.org/~/media/files/public-education/resources/safety-tip-sheets/smokealarms.pdf

3. Does the fire department service or fill fire extinguishers?

No, we do not service extinguishers. There are local fire extinguishment companies in the area who can assist you. We are unable to recommend a company.

4. Can I burn yard waste (bushes, branches, leaves, etc)?

No. Burning yard debris is against statewide EPA regulations and you may incur fines for burning debris.

5. What or when can I burn in city limits?

You may obtain a recreational fire permit by calling the Administrative office during normal business hours. You can only burn cut, seasoned, dry firewood per Ordinance. 

6. Can I visit a station? Can our group visit a station for a tour?

To schedule a group tour of any station, contact 330-489-3400.

7. How do I obtain a copy of a fire report? Is there a fee?

Call 330-489-3400, or email your request to fire.customerservice@cantonohio.gov. There is no charge for a single copy of a fire report.

8. How do I obtain a copy of an EMS run report? Is there a fee?

EMS run reports are HIPAA protected. To obtain a copy of a run report, you must provide a government issued ID, a subpoena, a signed HIPAA release form, executor information, or other identifying information enabling us to release the run report to you. We do not email run reports due to security concerns. You may submit a request in person, or via fax at 330-471-8831. There is no fee for a single copy of a run report.

9. I have information about an arson/fire. Who do I contact?

Call 330-489-3400 and ask to speak to the investigator for that particular fire. Alternatively, you may email fpb@cantonohio.gov.

10. How do I reach the Fire Marshal?

The Canton Fire Department does not have a Fire Marshal, however we have several fire inspectors and investigators. Please call 330-489-3400 or email FPB@cantonohio.gov.

11. How do I file a complaint?

To file a complaint about the Canton Fire Department you must submit your complaint in writing. You may email or mail your complaint:  Canton Fire Department, 110 7^th St SW, Canton OH 44702, or fire.customerservice@cantonohio.gov.

12. How do I report a leaking or broken fire hydrant?

Fire hydrants are maintained by the Canton Water Department. Report all issues with fire hydrants to: 330-489-3315.

13. An animal is stuck or injured. Who do I contact?

Injured or orphaned animals can be reported to the Wildlife Conservation Service at 330-477-0448. Cats are not considered wild animals. https://starkparks.com/injured-or-orphaned-animals/

14. I locked myself out of my car or house. Can the Fire Department help?

If a child or other person is in danger due to a lockout/in, dial 911 for assistance. Please keep in mind that the fire department is not responsible for damage to property.

15. Does the City of Canton charge a fee for calling 911?

No. You will never receive a telephone or cell phone charge for dialing 911 for an emergency, however charges may be applied for false calls. 

16. Why does the Canton Fire Department bill for ambulance services?

The City of Canton only receives tax dollars for Fire related services, not Emergency Medical Services. As such, you and/or your insurance will be charged for ambulance services if transported by the Canton Fire Department.

17. Who do I contact about my ambulance bill? Where do I mail my payment?

Please call 888-330-5405 for ambulance billing questions. Payments can be mailed to: City of Canton Treasurer, 424 Market Ave N, Canton OH 44702.

18. My child is setting things on fire. Can someone talk to him or her?

Yes. Call 330-489-3400 and ask to speak to Fire Prevention. You can also reach Fire Prevention via email at fpb@cantonohio.gov.

19. Does the fire department fill pools?

Unfortunately, the fire department is unable to fill pools. Please contact the water department at 330-649-8100.

20. I have to test a fire alarm, or our alarm went off accidentally. Who I do call to report a test or false alarm?

Report the test or false alarm to Dispatch at 330-649-5900.

21. How do I schedule a fire inspection for my home or business?

Please call 330-489-3400 or email FPB@cantonohio.gov to schedule an inspection.

22. How do I pay for an inspection or permit?

You may pay for an inspection or permit in person during normal business hours or via mail. At this time, the Fire Department can only accept checks or money orders made payable to City of Canton.

110 7th St SW, Canton, OH, 44702

23. What are your normal business hours? How do I get there?

Canton Fire Administration is open to the public Monday – Friday from 8:00am – 4:00pm, excluding federal holidays. Staffing levels may affect these hours. If visiting Admin to speak to a Captain or Fire Chief, we recommend calling ahead to schedule an appointment. We are located on the second floor of Station 1 (110 7th St SW, Canton, OH, 44702). Free parking is available to visitors diagonally across from our garage doors on 7^th St SW.

24. Do I need to report my special medical condition and or device to the Fire Department?

Though it is not necessary, if you or your primary care provider feel it is important that we should be aware of your situation or devices, please submit your information to fire.customerservice@cantonohio.gov. You may also submit the information in writing to 110 7th St SW, Canton, OH, 44702.

25. How do I replace or update our Knox Box key?

Call 330-489-3400 and ask to speak to an inspector, or email your request to fpb@cantonohio.gov.

26. How do I order a Knox Box (lock box)?

Please refer to this link: https://www.knoxbox.com/KNOX/media/KNOX/How-to-Buy-Guide-(1)_2.pdf

Forms may also be picked up at 110 7th St SW, Canton, OH, 44702 during normal business hours.

27. Which station responds to my location?

Due to fluctuating call volume, we are unable to guarantee a specific station will respond to your home or business in the event of an emergency. A list of our fire stations is available via the following link: https://www.cantonohio.gov/Facilities?clear=False.

28. How do I dispose of a fire extinguisher??

Fire extinguishers in good condition may be taken to the city recycling center on Schroyer (https://cantonhealth.org/eh/?pg=290. Sanitation accepts empty fire extinguishers in your regular, bagged curbside garbage.

29. Can I drop off or exchange needles at the fire department?

No. Medical needles may be disposed of in a sharps container (coffee can, milk jug) and placed with your regular household garbage. For information on local needle exchange programs, contact the Health Department (link https://cantonhealth.org/)

30. Where can I drop off unused medication?

Safe drop box locations are listed here (link https://starkmhar.org/prevention-resources/drug-drop-off-locations/)

31. How do I dispose of hazardous waste?

Please to refer to http://www.cantonhealth.org/eh/?pg=290

32. Does the Fire Department provide CPR classes?

The fire department currently does not have a public CPR program. Please refer to https://www.heart.org/en/cpr.