Show All Answers

1. What is aggregation?

Under governmental aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively priced electricity from a retail electric generation supplier certified by the Public Utilities Commission of Ohio.

2. How is the City able to choose a certified electric generation supplier on my behalf?

In November 2011, Canton’s residents voted to allow the City to contract for an electric generation supplier on their behalf.

3. Who will be our supplier for the electric program?

Energy Harbor is the current electric aggregation program supplier. Energy Harbor won a competitive proposal process and was chosen as our program's supplier through the March, 2025 meter read dates.

4. Is our price for power fixed, or does it vary?

In this program, the price you will receive for the generation related charges is fixed at 5.376 cents per kilowatt- hour (kWh) for all the electricity you consume from March 2018 through March 2021. Unlike our program rates, the local utility’s rates change quarterly and are unknown in advance.

5. What if I’m with another supplier and would like to join the City’s program?

If you have already chosen a supplier you will not receive an Opt-Out Notice and are not eligible to be automatically included. You will need to contact AEP Energy seeking enrollment information. You will need to be aware of any obligations in your current agreement; many include an early termination fee. AEP Energy will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, AEP Energy reserves the right to decline late enrollments depending on market conditions.

6. Who is eligible for the program?

• Your local utility company must be AEP Ohio/Ohio Power
• You must be a resident or business owner located within the City limits
• You must not be a Percentage of Income Payment Program (PIPP) customer
• You must not be in arrears on your bill payment
• You must not be a mercantile customer (commercial accounts using over 700,000 kilowatt-hours (kWh per year)
• You must not be a commercial customer with a peak demand of over 199 kilowatts.

7. How did the City develop such a program?

We have retained Independent Energy Consultants, Inc, a Public Utilities Commission of Ohio (PUCO) certified broker and aggregator of electric and natural gas, without using any taxpayer money. They have designed, implemented, and administered similar successful electric and natural gas aggregation programs that impact over 100 communities across Ohio. We will have their assistance and that of Energy Harbor throughout the program. We researched the process thoroughly and are pleased with the offer they negotiated. Independent Energy Consultants’ efforts were instrumental in obtaining this offer for the City of Canton.

8. Does the City benefit from the program?

Yes. The City-owned accounts are eligible to receive the program rate.

9. Will small businesses, schools and churches be eligible?

Small commercial accounts using less than 700,000 kilowatt-hours (kWh) per year and with a peak demand of over 199 kilowatts are eligible. Interested accounts using more than this amount, will need to call AEP Energy at 877-726-0214  to obtain this rate.

10. Does this affect my distribution charges or the wires coming to my home?

No. Customer Choice programs in Ohio provide residents the ability to choose an electric supplier other than the local utility company. Maintenance of the wires coming to a resident’s home continues to be the responsibility of the homeowner.

11. What is the toll-free number for questions?

For answers to your questions, please call AEP Energy at 877-726-0214, Monday through Friday, 8 am to 7 pm, Saturday 9 am to 1 pm.

12. Where can I learn more about electric deregulation and assistance programs?

The Public Utilities Commission of Ohio (PUCO) has approved a number of additional assistance programs to help customers with their energy bills. You may be eligible to participate in other programs and this offer from AEP Energy. Eligibility and enrollment information can be found on the PUCO website.