Select language: zh-CNesdefrja

The Cost of Providing Safe Drinking Water

Learn the least you should know about the water you not only love, but need to survive! Find out about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.

Water Department - Welcome 
By: Tyler Converse
Posted: 3-11-2019

The Canton Water Department (CWD) finished the year much better than expected financially, which is always a pleasant surprise.  If you recall, there was no rate increase during 2018, the thinking being that any shortfall would be covered by the 2017 carryover.  Instead of a shortfall however, CWD experienced a 6.3% increase in revenue and a (-1.2%) decrease in expenses, leaving the department with a $2,735,555 year-end carryover.  Where do I attribute this success?  I really believe it’s a combination of many large and small things done well by our employees every single day.  We’re fortunate to have an outstanding staff right now and I believe they will just keep getting better with each passing year.  To temper this exuberance just a bit, both 2019 and 2020 are poised to be exceptionally heavy infrastructure reinvestment years, so this trend of surprisingly large carryovers is not likely to continue.  In fact, it is expected that the department will spend down some of its unappropriated cash balance over the next several years.    

After nearly a decade of effort, CWD finally acquired a funding package that enabled us to construct a water main along Cleveland Avenue South in Canton Township.  Called the Canton Township Regionalization Project, the project runs north and south along Cleveland Avenue and connects to the existing water main on the north at Carnwise Avenue and on the south at Faircrest Street.  Not only does this tie our existing system together but it will also provide city water to the commercial businesses along Cleveland Ave.  This new water transmission main also provides a backbone to hopefully serve the residential areas of Canton Township in the future.  Great lengths and efforts were put forth to obtain third party money from the state to make this project economically viable for both the township and the city.  Nearly 75% of this $2.1M project was paid for by the state meaning we were able to construct this line for 25 cents on the dollar.  If it wasn’t for this source of third party money, the project would not have proceeded.  We are very grateful to Ohio EPA for their assistance in obtaining these needed funds and believe this project to be a significant benefit to local community! 

We are also finishing up the Avondale Phase II water line replacement project.  This means that that vast majority of failing pipe in the area north and south of Fulton Drive has been replaced, which is very good news and long overdue.  The project received $900,000 out of the total project cost of $1.6M in Ohio Public Works Commission non-payable principal forgiveness money. 

Finally for 2018, the new Sugarcreek Wastewater Lagoons were constructed so that CWD can meet Ohio EPA, NPDES permit discharge limits for iron and manganese.  Although just completed, this project seems to have gone very well and we appreciate the work Stanley Miller Construction and Burgess & Niple Engineering Consultants did to make these settling lagoons a reality.  We were fortunate to receive $750,000 in principal forgiveness dollars and $750,000 (0%) interest dollars from OPWC for this project to help heavily defray the $2.2M total project cost. 

Looking forward to 2019, we find that the year to come will continue to be even busier than the last which seems to be the new normal for the CWD.  There is another slate of water main replacement projects under design as well as projects already designed which are ready to bid for construction.  Always keep in mind that we are striving to meet the industry benchmark of replacing 1% of our distribution system main each year and every year.   The water main replacement projects under design or beginning construction are all excellent projects which will serve to substantially reduce the amount of emergency work and service interruptions experienced in Canton’s water distribution system. 

As part of CWD’s continuing battle to reduce non-revenue water loss, we are launching a multi-year project to inspect the pre-stressed concrete water mains in our system for leaks.  Listening for leaks on a concrete main tends to be more difficult acoustically than listening on iron pipe and has not been done before in Canton.  It also tends to be much more expensive.  If leaks are found and repaired, however, this project will pay for itself in short order.  It is one of the final stones to be overturned in an effort to reduce our water losses and operate more efficiently, thereby holding water rates to a minimum.      

As far as the water treatment plants are concerned the Sugarcreek Plant, which was constructed in 1962 and partially renovated in 1998, is due for a comprehensive renovation.  An engineering- consulting firm will be hired in 2019 to begin the condition assessment of this facility in an effort to set the stage for the design and renovation of Canton’s largest producing water plant.     

On the regulatory front, new and ever more stringent regulatory requirements continue to take up more and more of our staff’s resources as we work to meet these mandatory requirements.  New lead & copper requirements; disruption of service requirements; asset management requirements; and minimum staffing requirements continue to strain the department as this work is added on top of our employees’ normal core-duties.  As we move forward as a department, I foresee the need to continually adjust staffing in order to meet the new realities of successfully operating a large, modern, public water system. 

The Canton Water Department would like to thank the Mayor, Deputy Mayor, Director of Public Service, Director of Public Safety, Law Director, Auditor, Treasurer and members of City Council for their valuable and continued support throughout the year.  I would also like to personally thank the outstanding staff of the CWD for the dedicated, unselfish service to this department and the community in which we live and work.  



Utilities Billing & Collection Division

Paperless Billing

New! Paperless billing is now available, details at

Electronic Payments

You can pay your utility bills on-line. Click on the following link to get started with this easy to use, convenient, on-line payment system.

View, Print or Pay Utility Bill

Do you think you qualify for a discount on your home water, sewer or sanitation service?
Go to Canton Utilities where you can get the Homstead (PDF·pdf) form to see if you qualify for a discount on your bill.

Automatic Payment Plan

The Canton Water Department is pleased to announce for your convenience, an Automatic Payment Plan. Your Utility Bill can now be automatically paid from your checking account. To set up this time saving feature, please download or print the Canton Utility Billing Automatic Payment Plan form by clicking on the link below, then follow the instructions.

Print Automatic Payment Form

**Effective April 2017, the new billing system does NOT accept maximum withdrawal amounts for auto pay accounts. For more information, click here.

Water Department News

City of Canton Water Department Launches Paperless Billing Program
By Water Department
Posted: Jun 6, 2018

CANTON, Ohio — 

Today, the City of Canton Water Department announced a new paperless billing system that eliminates mailing paper copies of bills to those customers who sign up for it.
Water Department Superintendent Tyler S. Converse says the new program provides another convenient way for customers to pay their water bills, providing time and cost efficiencies.
“We're always searching for new ways to add convenience and better service for our customers,” said Converse. “They count on us for affordable, safe water to meet their everyday needs. In addition, we take pride …

Read More »

Frequently Asked Questions

What is the source of our drinking water?

The Canton Water Department obtains 100% of its water from underground wells. Our wells extend hundreds of feet deep into sand and gravel aquifers that were created long ago by glacial activity. These natural aquifers provide Canton with an average of 24 million gallons of water per day. We have three separate well fields that supply water to our three water treatment plants.

Backup measures

Should the need ever arise, we have several protective backup systems built into our utility that enable us to ensure a dependable flow of drinking water to our consumers. As previously mentioned, Canton has three separate water treatment plants and well fields. If one plant is taken off-line, the other two plants can make up the difference in water production.

The City also has 27 million gallons of drinking water stored in enclosed reservoirs. This quantity represents about one day's supply of water and is kept in reserve as a precautionary measure. Another backup system is the new 2100 horsepower Caterpillar Diesel generator. This powerful generator can provide enough electrical power to operate our Sugarcreek Plant in the event of a widespread power outage.

We also have two interconnections with the North Canton Water System which are normally kept in a closed position. In an emergency, however, these valves could be opened and potable water supplied to our system or vice versa depending on the need. All of the redundant and overlapping "backup" systems described above ensure that the Canton Water Department can provide a dependable supply of drinking water to all of our consumers.

What are sources of contamination to drinking water?

Contaminants that may be present in source water include:

(A) Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife;

(B) Inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban storm water runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming;

(C) Pesticides and herbicides, which may come from a variety of sources such as agriculture, urban storm water runoff, and residential uses;

(D) Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems;

(E) Radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities.

Who needs to take special precautions?

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly persons, and infants can be particularly at risk from infection. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791).

Water quality monitoring

The EPA requires regular sampling of the City's water supply to ensure drinking water safety. Each year the Water Department conducts over 20,000 tests for more than 100 different substances. The good news is none of the contaminants that we detected exceed EPA established Maximum Contaminant Levels or resulted in a violation of drinking water standards.

Only a very small percentage of the contaminants tested for exist in our water at detectable levels. The following tables identify the contaminants that were detected. Note: The Ohio EPA requires us to monitor for some contaminants less than once per year because the concentrations of these contaminants do not change frequently. Some of the data, though accurate, are more than one year old.