Select language: zh-CNesdefrja

The Cost of Providing Safe Drinking Water

Learn the least you should know about the water you not only love, but need to survive! Find out about the water service a typical residential water bill covers, and the costs of delivering a consistent, reliable flow of safe and affordable drinking water to your faucet.

Water Department - Welcome 
By: Tyler Converse
Posted: 3-13-17

The year 2016 was another solid one for the Canton Water Department, (CWD).  Total revenue finished up 6% on the heels of a warm, dry summer, and 9 months of an 8% rate increase.  Inside Industrial water consumption slid for a second year in a row, however, finishing the year -16% while Outside Commercial consumption increased by 8%.  The 2015-2016 Winter was exceptionally mild, allowing much work to be done in the field when it would have otherwise been impossible. 

We continue to focus on positioning this department for long-term success and viability.  To this end we are reinvesting heavily in the repair and replacement of CWD’s aged infrastructure.  Beyond the daily responsibility of providing an abundant supply of clean, safe, drinking water, and exceptional customer service, CWD also successfully completed the following major projects in 2016: 

Monument Rd. Water Line Replacement Project:  This was a collaborative project involving Engineering, Collection Systems, and the Water Department whereby 1.0 miles of water line was replaced from 12th St. north to Fulton Rd., along Monument Rd..  Sewer upgrades were also completed followed by the length of the roadway being completely repaved.    

Westmoreland Ave. Water Line Replacement Project:  2.4 miles of failing water main located in the Avondale area north of Fulton Rd. NW were replaced, and the roadways were repaved by the City and Plain Township. 

Harrison Ave. Water Line Replacement Project:  0.6 miles of failing water main were replaced starting from 38th St. NW and heading north on Harrison Ave. and then east on 44th St. 

44th St. & Vernon Ave. NW, Water Quality Improvement Project:  A decades-old water quality problem existed in the neighborhood northeast of the intersection of 44th NW and Cleveland Ave.  The likely cause of the water quality degradation in this area was water age and lack of significant flow.  This area was routinely flushed, valves checked for inadvertent closure, and a line was installed across Cleveland Ave. near 49th St. to improve circulation, all to no avail.  We decided to install a large pressure-reducing valve at the corner of 44th St. NW and Vernon Ave. so that the area north of this valve could be fed by a higher pressure water line.  A pressure gradient was therefore established, forcing less-aged water to circulate through this neighborhood thereby dramatically improving water quality.  We’re happy to report that this project successfully resolved a decades-old water quality problem for our customers. 

53rd St. Reservoir Roof Replacement Project:  CWD staff worked diligently with the contractors to successfully replace the original roofs on both 5 million gallon concrete reservoirs.  This project took a lot of coordination to be able to take each reservoir offline, one at a time, and return them to service upon completion of the roofing.  I applaud the efforts of all involved for this successful project, as it was logistically difficult in nature, but well coordinated, and patiently executed. 

Valve Maintenance Program:  An additional 2628 water main valves were located using GPS and operated in 2016.  The GPS locations are being loaded into a GIS software mapping system that will form the foundation of system-wide improvement projects in the future.  It’s estimated that 2 more years of work are needed to complete the operation and location of all valves in Canton’s system. 

Monitoring Well Installation:  Following the guidance of our Comprehensive Source Water Protection Plan, the first 4 monitoring wells were installed in an effort to protect Canton’s wellfields.  One was installed at the Northwest wellfield and 3 were installed at the Northeast wellfield.  Monitoring wells will be installed at the Sugarcreek wellfield in 2017.  These monitoring wells serve as part of a sentinel well system surrounding our aquifers.  Samples will be collected and analyzed from these wells on a routine basis so that we may be alerted to any approaching contamination. 

The CWD was also instrumental in obtaining $2,450,000 in Ohio Public Works Committee (OPWC) grants and loans to be used to reduce the monetary impact of our capital improvement projects on our rate payers. 

CWD is positioned well entering 2017 with fine staff in place, another strong set of water main replacement projects underway, and a cash balance of $11,072,805.  We’ll continue to strive for excellence in all areas of our operations as we enter a new year. 

     The Canton Water Department would like to thank the Mayor, the Director of Public Service, the Director of Public Safety, the Law Director, the Auditor, the Treasurer and members of City Council for their valuable support throughout the year.  I would also like to thank the outstanding employees of the Canton Water Department for their dedicated service to this department and the community in which we live.


Utilities Billing & Collection Division

Paperless Billing

New! Paperless billing is now available, details at

Electronic Payments

You can pay your utility bills on-line. Click on the following link to get started with this easy to use, convenient, on-line payment system.

View, Print or Pay Utility Bill

Do you think you qualify for a discount on your home water, sewer or sanitation service?
Go to Canton Utilities where you can get the Homstead (PDF·pdf) form to see if you qualify for a discount on your bill.

Automatic Payment Plan

The Canton Water Department is pleased to announce for your convenience, an Automatic Payment Plan. Your Utility Bill can now be automatically paid from your checking account. To set up this time saving feature, please download or print the Canton Utility Billing Automatic Payment Plan form by clicking on the link below, then follow the instructions.

Print Automatic Payment Form

**Effective April 2017, the new billing system does NOT accept maximum withdrawal amounts for auto pay accounts. For more information, click here.

Water Department News

City of Canton Water Department Launches Paperless Billing Program
By Water Department
Posted: Jun 6, 2018

CANTON, Ohio — 

Today, the City of Canton Water Department announced a new paperless billing system that eliminates mailing paper copies of bills to those customers who sign up for it.
Water Department Superintendent Tyler S. Converse says the new program provides another convenient way for customers to pay their water bills, providing time and cost efficiencies.
“We're always searching for new ways to add convenience and better service for our customers,” said Converse. “They count on us for affordable, safe water to meet their everyday needs. In addition, we take pride …

Read More »

More Headlines In Water
 • Water Department study will cut costs
 • Facility upgrades continue to improve water service

Frequently Asked Questions

What is the source of our drinking water?

The Canton Water Department obtains 100% of its water from underground wells. Our wells extend hundreds of feet deep into sand and gravel aquifers that were created long ago by glacial activity. These natural aquifers provide Canton with an average of 24 million gallons of water per day. We have three separate well fields that supply water to our three water treatment plants.

Backup measures

Should the need ever arise, we have several protective backup systems built into our utility that enable us to ensure a dependable flow of drinking water to our consumers. As previously mentioned, Canton has three separate water treatment plants and well fields. If one plant is taken off-line, the other two plants can make up the difference in water production.

The City also has 27 million gallons of drinking water stored in enclosed reservoirs. This quantity represents about one day's supply of water and is kept in reserve as a precautionary measure. Another backup system is the new 2100 horsepower Caterpillar Diesel generator. This powerful generator can provide enough electrical power to operate our Sugarcreek Plant in the event of a widespread power outage.

We also have two interconnections with the North Canton Water System which are normally kept in a closed position. In an emergency, however, these valves could be opened and potable water supplied to our system or vice versa depending on the need. All of the redundant and overlapping "backup" systems described above ensure that the Canton Water Department can provide a dependable supply of drinking water to all of our consumers.

What are sources of contamination to drinking water?

Contaminants that may be present in source water include:

(A) Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife;

(B) Inorganic contaminants, such as salts and metals, which can be naturally-occurring or result from urban storm water runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming;

(C) Pesticides and herbicides, which may come from a variety of sources such as agriculture, urban storm water runoff, and residential uses;

(D) Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems;

(E) Radioactive contaminants, which can be naturally-occurring or be the result of oil and gas production and mining activities.

Who needs to take special precautions?

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly persons, and infants can be particularly at risk from infection. These people should seek advice about drinking water from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791).

Water quality monitoring

The EPA requires regular sampling of the City's water supply to ensure drinking water safety. Each year the Water Department conducts over 20,000 tests for more than 100 different substances. The good news is none of the contaminants that we detected exceed EPA established Maximum Contaminant Levels or resulted in a violation of drinking water standards.

Only a very small percentage of the contaminants tested for exist in our water at detectable levels. The following tables identify the contaminants that were detected. Note: The Ohio EPA requires us to monitor for some contaminants less than once per year because the concentrations of these contaminants do not change frequently. Some of the data, though accurate, are more than one year old.